Shipping policy
Shipping Policy
Order Processing & Shipping
Orders are processed within 2-5 business days (excluding weekends and holidays).
Pre-orders ship according to the estimated timeline on the product page.
All orders ship from California, USA.
Estimated Shipping Times
USA & Canada
Standard: 3-7 business days
Express: 2-4 business days
Europe
Standard: 7-14 business days
Express: 5-7 business days
Australia
Standard: 10-20 business days
Express: 7-10 business days
Other countries
Standard: 10-25 business day
Express: 7-14 business days
Shipping times are estimates and may vary due to customs processing and courier delays.
International Orders & Customs
-Buyers are responsible for any customs duties, VAT, or import taxes charged by their country. These fees are determined by local customs authorities and are beyond our control.
- We do not collect VAT/GST, and we cannot predict or cover customs fees.
- If a package is refused due to customs charges, we cannot issue a refund.
Lost, Delayed, or Damaged Packages
-Once an order is shipped, we are not responsible for delays caused by the carrier, customs, or other unforeseen circumstances.
-If a package is marked as delivered but you haven’t received it, please check with your local post office and neighbors before contacting us.
- We are unable to replace or refund lost or stolen packages once they are marked as delivered.
-If your package is significantly delayed or missing, please contact the shipping carrier for assistance.
Changes & Cancellations
-Orders cannot be changed or canceled once they have been processed.
- Please double-check your shipping address before completing your order.
For any questions, feel free to contact us at kadaccboutique@gmail.com